About 20 years ago, BlackBeltHelp was founded by education for education, developing our first contact center around the needs and desires of our development institutions, a culmination of private and public two and four-year colleges and universities. Today, BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. We have over 400 full-time staff, handling over 1.3 million support requests per year from approximately 4 million users distributed across our 200+ clients.
We’re upending an industry with an empowering message… and it feels awesome! We are a diverse group working remotely throughout the country. We value engagement, communication, and empathy for others. Our benefits are first class, and our respect for each other is unparalleled.
Openness and honesty
in communication
Diversity and Inclusion
Fostering an environment that respects and celebrates diverse perspectives and backgrounds.
Upholding ethical standards and social responsibility.
Encouraging creativity and leveraging new ideas.
Providing excellent service and support to our customers
Employees enjoy a comprehensive benefits program, unlimited paid time off, employer matching 401k/RRSP plans, company-sponsored training opportunities and a flexible, collaborative working environment.
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Anthony Banford is an esteemed executive with 19 years of experience in technology, consulting, and education. He begins his latest chapter as Chief Revenue Officer at BlackBeltHelp, aiming to innovate in the higher education support industry. His move follows a successful stint as Head of Revenue at StudentBridge since March 2023, where he significantly contributed to the company’s merger with Full Measure Education, enhancing its service offerings.
At Full Measure Education, where he was CRO/EVP of Sales from 2014 to 2023, Anthony was pivotal in driving growth and securing a 95% client renewal rate, expanding their client base to over 400 partnerships. His tenure at Blackboard Inc (Anthology) as Vice President of Sales and Client Success from 2011 to 2014 showcased his post-acquisition integration and team development skills, substantially improving customer retention and sales. Anthony’s earlier role at Presidium Inc. further emphasized his ability to boost company growth and operational success.
Anthony is renowned for his dynamic leadership and strategic insight, with strengths in sales and marketing strategy, client relationship development, and strategic budget planning. At BlackBeltHelp, he is set to foster significant growth and customer satisfaction through innovative solutions and collaborative team management.
About Quaiser Absar
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
At Shenandoah University, his job entails managing University computer operations, which includes, administrative and academic computing, network infrastructure, employee support and training. He also holds an adjunct faculty position at the School of Business at Shenandoah University.
Mr. Absar continues to stay up-to-date with today’s changing technology and to find ways to incorporate technology into the educational environment at Shenandoah University.
Mr. Absar remains an invaluable advisor and client of BlackBeltHelp.
About Anthony R. Humphreys
Anthony has served higher education in diverse, leadership roles for over 30 years and has helped organizations thrive through his expertise in developing, analyzing, and executing growth strategies. Prior to joining BlackBeltHelp, he served in College Administration as well as in leadership roles within Blackboard Student Services and Ellucian, Inc.
Anthony will now bring his higher education experience and passion for innovative student service delivery to BlackBeltHelp. He will lead BlackBeltHelp as the Chief Executive Officer and President and ensure its alignment with higher education market needs.
About John Hammond
Accomplished IT Specialist and Manager with extensive experience in a higher education setting and demonstrated abilities to effectively manage both student and professional staff. Self-motivated problem solver, who is skilled in managing many issues and prioritizing their importance to find resolutions in a timely and effective manner. Possesses strong abilities to adapt to new technologies by extrapolating from existing experience. Possess first-rate communication and collaboration skills to work with diverse groups effectively.
About Lila Buytendorp
Lila Buytendorp has been serving as the Director of User Services at Moraine Park Technical College (MPTC) since 2000. In this role she is responsible for staff & lab desktop computing and end user support. She guides and supports technology based on the curriculum needs and ensures technology is implemented to support the emerging needs of the college. She builds and supports integrated systems to improve efficiencies and uses technologies to support data-driven decision making. Lila is a member of the Capital Projects Planning and Design Committee to ensure new or remodeled facilities have appropriate technology.
Lila has provided strategic and operational leadership with 28 years of experience in the Management Information Technology field which consists of 23 years in higher education and 5 years in manufacturing. She holds a BA in Business Administration from the University of Wisconsin Oshkosh with majors in MIS and Marketing, and a MS in Management and Organizational Behavior from Silver Lake College. Lila was an adjunct faculty member at Fox Valley Technical College, teaching a variety of computer related courses.
